Privacy Policy

This Privacy Policy describes how WE-DO Worldwide LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you use AgentPress ("Service"). By using the Service, you consent to the practices described in this policy.

1. Overview

AgentPress is a marketing materials platform for real estate brokerages. We collect and process personal information to provide the Service, process payments, improve our platform, and communicate with you. We are committed to protecting your privacy and handling your data transparently.

2. Information We Collect

2.1 Information You Provide

We collect the following categories of personal information that you provide directly:

• Account information: Name, email address, and password when you create an account or are provisioned as an agent.
• Agent profile data: Phone number, professional headshot photo, job title, real estate license number, and professional designations.
• Organization data: Brokerage name, brand assets (logos, colors, fonts), office locations, and contact information.
• Listing data: Property addresses, listing prices, property descriptions, property photos, and other real estate listing details that you enter manually or import via URL.
• Payment information: Billing name, billing address, and payment card details. Payment card information is collected and processed directly by Stripe and is never stored on our servers.
• Communications: Information you provide when contacting us for support, requesting a demo, or submitting feedback.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

• Usage data: Pages visited, features used, templates selected, materials created, and download activity.
• Device information: Browser type and version, operating system, screen resolution, and device type.
• Log data: IP address, access times, referring URLs, and error logs.

2.3 Information from Third Parties

• Listing data from URLs: When you use the listing import feature, we scrape publicly available property information from the URL you provide.
• Payment data from Stripe: We receive transaction confirmations, subscription status, and billing events from Stripe.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing the Service: Rendering templates, populating agent profiles, processing listing data, generating AI content, and enabling downloads.
• Account management: Creating and managing accounts, authenticating users, and enforcing organization-level access controls.
• Billing: Processing subscription payments, managing billing cycles, and sending invoices and receipts.
• AI content generation: Sending listing data and contextual information to AI providers to generate property descriptions and marketing copy at your request.
• Communication: Responding to support requests, sending service notifications, and providing product updates.
• Improvement: Analyzing aggregated usage patterns to improve the Service, fix bugs, and develop new features.
• Security: Detecting, preventing, and addressing fraud, abuse, and security issues.
• Legal compliance: Complying with applicable laws, regulations, and legal processes.

4. Information Sharing

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Within your organization: Agent profile information is visible to administrators within your brokerage organization.
• Service providers: We share data with third-party service providers who help us operate the Service (see Section 5). These providers are contractually obligated to use your data only for the purposes of providing their services to us.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• With your consent: We may share your information in other ways if you provide explicit consent.

5. Third-Party Services

AgentPress integrates with the following third-party services:

• Stripe (payment processing). Stripe collects and processes your payment card information directly. We do not store your full card number on our servers. Stripe's privacy policy: stripe.com/privacy
• Supabase (database, authentication, and file storage). Your account data, agent profiles, and uploaded assets are stored in Supabase-hosted infrastructure. Supabase's privacy policy: supabase.com/privacy
• Anthropic (AI content generation). When you use AI features, relevant content (listing data, property details) is sent to Anthropic's Claude API for processing. Anthropic's privacy policy: anthropic.com/privacy
• Vercel (hosting). The Service is hosted on Vercel's infrastructure. Vercel's privacy policy: vercel.com/legal/privacy-policy

6. Cookies and Tracking

We use cookies and similar technologies to operate the Service:

• Essential cookies: Required for authentication, session management, and security. These cannot be disabled without breaking core functionality.
• Functional cookies: Remember your preferences, such as selected template options or form state.
• Analytics cookies: We may use analytics tools to understand how the Service is used in aggregate. These tools may set cookies to track sessions.

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the Service.

7. Data Retention

We retain your personal information as follows:

• Active accounts: We retain your data for as long as your account is active and the subscription is in good standing.
• After cancellation: We retain account data for 90 days after subscription cancellation to allow for reactivation. After this period, we will delete or anonymize your data.
• Billing records: We retain billing and transaction records for up to 7 years to comply with tax and accounting obligations.
• Support communications: We retain support correspondence for up to 2 years for quality and training purposes.
• Aggregated data: We may retain anonymized, aggregated data indefinitely for analytical purposes.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Row-level security policies to isolate organization data
• Regular security reviews and updates
• Access controls limiting employee access to personal data on a need-to-know basis

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

9. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to certain types of processing of your personal information.
• Withdrawal of consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, contact us at hello@wedoworldwide.com. We will respond to your request within 30 days.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the business purpose for collection, and the categories of third parties with whom we share data.
• Right to delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to opt out of sale:We do not sell your personal information. If this changes, we will provide a "Do Not Sell My Personal Information" link.
• Non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To make a CCPA request, contact us at hello@wedoworldwide.com. We may need to verify your identity before processing your request.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data under the following legal bases:

• Contract performance: Processing necessary to provide the Service as described in our Terms of Service.
• Legitimate interests: Processing for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring security.
• Consent: Processing based on your explicit consent, which you may withdraw at any time.
• Legal obligation: Processing required to comply with applicable laws.

In addition to the rights listed in Section 9, you have the right to lodge a complaint with your local data protection authority.

12. Children's Privacy

AgentPress is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, for significant changes, by email. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@wedoworldwide.com
• Company: WE-DO Worldwide LLC
• Address: 36 Gladiola Dr., Pisgah Forest, NC 28768